Fitbit Sense unlock swimming lock

[705MAN]

Using my Fitbit Sense in Swimming mode, once out of the water I was unable to unlock it , it subsequently drained the battery. I have recharged it ( I think) checking the connection is correct each time but still no response at all.  

I hope you can help as this has been a most useful watch and didn’t know how much I refer to it now it is not working. Many thanks. 

[Gr4ndp4]

Hi, @705MAN a rapid double touch of the side button usually does the trick for me. It sometimes takes two or three tries and I find it helps to dry off the watch face. Not helped either by lack of spectacles and a trembling hand following the effort put in while swimming.

I hope this helps.

Cheers 

[705MAN]

Thanks for the feedback it’s really appreciated I’ve dried out the phone, my fingers etc, and numerous attempts at a double tap but still a lifeless Sense !!!! 24 hours later it’s still the same.

Regards David

Sent from my iPhone

[Gr4ndp4]

Hi, @705MAN , I suggest you talk to "Customer Support" here

I recommend using the chat facility or phone for a prompt response.

Cheers

[Guardianangel]

Brilliant, thank you