Fitbit Sense unresponsive with a logo loop

[CharlesinTexas]

Seems like a lot of Sense watches crashed today. Mine shows Fitbit Logo only.  Cannot restart, etc.

[tarrzcoop]

@Tabben93 @Good to know your experience. I had been having trouble charging and with notifications for a long time but I just thought it was me. When it would sync I tried restarting. That worked for a bit. Then I got a notification to link account to google. I DID NOT. Then restarting and trying to sync with the update left my device in an unresponsive logo loop that I have not found a solution to fix. Fitbit offered a discount for a new device as I am out of warranty. I feel a little better that other people are experiencing problems even though they switched over to google. I worried I might have prevented this problem if I had just linked my account. Please post if you have found a fox or are experiencing the same problems. 

[Susie-D]

I did link my account but now I am now learning to use the new software. Is there a way you can still link your account?

[tarrzcoop]

@Susie-D 

My Fitbit is showing the logo and unresponsive. It will not reset. It will not do anything at all. My phone does not recognize it and is not paired with it as I was trying to restart the device and repair with my phone when this happened. So sad. $300 bracelet now since I’m out of the warranty period

[Brimson]

Hi there, Mine had this for the second time. The last Sense lasted 17 days. It did this for my entire run after I tried the exercise button. I did the reset before I ran but as you say it just rebooted constantly displaying the logo then disappearing constantly. It finally died though it was nearly fully charged. It was obvious it was a Dodo! I spoke with someone at Fitbit but was doomed. Luckily I was sent a refurbished one (not new). The previous one might have been refurbished too? I wonder how long this one will last as I'm on my third Sense now?  My brother has one but has had no problems.

[1oldlobo]

Same with mine while out of country 

[itfargo]

It's been a week since my FitBit hit the reboot loop until the battery died. Also a week since my chat support session where they said they would escalate to warranty support. I received no log of my chat session like I usually do, and no contact from FitBit support since then. I did mention that the typical 35% discount on a new FitBit would not be received well, so perhaps they chose to ignore me. I've been a FitBit customer since my first FitBit One in 2014, with several devices purchased (and several replaced due failure with the 35% discount), including One, Charge 2, Charge 3, Sense, Alta, Aria, etc. I was also a FitBit Premium subscriber.

I now have an Apple Watch, and have canceled my FitBit Premium subscription. I'll miss the battery life and the data from FitBit, but I just cannot justify the warranty/discount dance every 18 months (or less!) anymore. I'm exporting my data, and will be deleting my account and data once that's complete. The lack of response and accountability from FitBit on this update which has affected MANY happy users is disappointing. I hope you all have better luck than me.

[tarrzcoop]

@itfargo @I have been a loyal member for about the same time. I never really minded getting a new watch with a discount thinking back. But that was only because I was choosing to upgrade. This situation is so different than my previous problems. My sense is inoperable. I keep thinking that Fitbit may change their stance. I was always so anti Apple Watch. Guess I’m going to have to eat crow

[Tigget]

Try a Factory Reset: Press and hold the left "button" for 8 seconds, release, press and hold again for 10 seconds, release, press and hold for 10 seconds and release. In this process you will feel 2 shorts vibration and 1 longer that means it is factory resetting. This worked for me. You will need to do the setup and paring from fresh. Good luck.

[tarrzcoop]

@Tigget  Thanks for the thought but our ‘unresponsive’ devices WILL NOT RESET. They are unable to do anything but randomly vibrate and show the Fitbit logo. I can let the battery run down. Then put it on the charger. It will show a red low battery icon…. Until it charges more. Then it’s only the Fitbit logo again. And it won’t do anything. Won’t reset. Nothing. 

[Treesie800]

Mines still looping too can’t pick it up on phone as unpaired it, such a ball ache can’t do anything with it and Fitbit just give generic answers! 

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I asked it to be escalated too, heard nothing then commented on a Fitbit Facebook post and they said sorry we really don’t want you to have this experience please pm us which I did, to get there normal bull**ahem** generic replies, fuming! But don’t know where to turn next!

[Pgperk]

I'm having the same issues.  Have tried all the usual things - hard restart of watch, phone, uninstalling app, etc.  Can't log in to app or even to fitbit.com.  Can't get answers from anywhere.  Just the "thanks for your patience " but no info on what to do in the meantime

[kansaiclikker]

The app and website were down and seem to be up now. My Sense died a month ago and after much wrangling, I got them to send a new one. Don’t give up. This new one has been working alright so far but after the recent trouble and today’s outage, I’m cautious. 

[Bulldogsfan]

Looks like I'm in the same boat now. Stuck on the logo. None of the instructions to fix working. Spent today trying to work out how to solve it. 

Nothing is working. 😞

[tarrzcoop]

More than 5,000 views on this post and over 130 comments and Fitbit still won’t resolve this????