Fitbit Sense weekly report is wrong

[Mililani30]

My Fitbit weekly report was generated and email to me this morning and my steps are off when I calculated I counted102,993 and the report said 98,183. When I look back over the report all the other numbers are off to. Please advise as to why this keeps happening.

Kind regards,

Monique

[JohnnyRow]

Are you sure you are using the same "week" definition? i.e. starting and ending days?

[Mililani30]

Hello Johnny, 

Thanks so much for your response, yes I’m sure. I’ve made no changes to my settings. This doesn’t happen all the time with weekly report data being incorrect. But I monitored it this week and saw that the report was incorrect. Not sure what’s causing the discrepancies, but it is happening.

[JuanFitbit]

@JohnnyRow . Thank you for your message and help .

@Mililani30 , A warm welcome to the Community! Thank you for your message and information. 

Depending when the Sense was last sync before the report was created the amount of steps on it may vary.
This means : eg. If the report was created on Monday, but your last sync was on Sunday noon, the steps from the afternoon might not be counted for your weekly report.  That's why we recommend to sync your Fitbit on Sunday, so that the all the steps are reflected on the report. 

[Mililani30]

Hello Juan, 

Thanks so very much for your response. I’ll give that a shot on Sunday night to see if that helps with the data reporting accurately. 

Kind regards,

Monique

[Mililani30]

Hello 

Sorry it’s taken so long to respond back. I’ve been monitoring the weekly generated status reports for consistency, and every week I’ve done as you suggested by syncing my Fitbit every night before I go to bed, and the reports are still wrong. I’ve attached two picks for your review.

One pick is a snap from my weekly steps that end on Saturday for me. My new week starts on Sunday. The other pic is of the weekly generated report. For years they were the same numbers, but here lately there is a discrepancy and I’m trying to find out why and how to resolve.

kind regards,

Monique

 

 

[Mililani30]

Let me be a little clear the total steps for the weekly report are what is wrong. The report says my total steps are 101,537 and my total steps for the week says it was 105,965 according to the fit bit so. I’m sure how many floors I’ve claimed and some other things are off, but I haven’t looked into them. My concern right now is the discrepancy in the total number of steps I’ve taken for the week.

[Mililani30]

Hello,

Sorry it’s taken so long to respond back. I’ve been monitoring the weekly generated status reports for consistency, and every week I’ve done as you suggested by syncing my Fitbit every night before I go to bed, and the reports are still wrong. I’ve attached two picks for your review.

One pick is a snap from my weekly steps that end on Saturday for me. My new week starts on Sunday. The other pic is of the weekly generated report. For years they were the same numbers, but here lately there is a discrepancy and I’m trying to find out why and how to resolve.

Let me be a little clear the total steps for the weekly report are what is wrong. The report says my total steps are 101,537 and my total steps for the week says it was 105,965 according to the fit bit so. I’m sure how many floors I’ve claimed and some other things are off, but I haven’t looked into them. My concern right now is the discrepancy in the total number of steps I’ve taken for the week.

kind regards,

Monique