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Fitbit Sense will not turn on

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‎01-11-2021 18:20

‎01-11-2021 18:20

I got a static electricity shock at work and I believe it hit my watch face. Since then the sense has been completely black and no longer vibrating when pressing on the home screen.

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‎01-12-2021 00:14

‎01-12-2021 00:14

Hi,

Try charging it fully first before going further, will only take an hour or so.

Its an interesting situation and being a partial Faraday cage should be immune to static charge.

Let's see how it goes.

Author | ch, passion for improvement.

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‎01-13-2021 07:22

In response to Guy_

‎01-13-2021 07:22

Hello @RachBren Welcome to the Community Forums! @Guy_ Thanks for the input! 

 

I was told by Support Team that you have already reached out to them for assistance. They mentioned they have assisted you. If you have any other questions, I recommend updating your case and our team will get back to you shortly. 

 

Have a nice day! 

Wilson M. | Community Moderator, Fitbit.
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