Fitbit Sense won't charge

[Carmel65]

I have tried charging my Sense for 2 days and nothing.  I have tried on 3 different computers that I use to charge other things.  I have made sure it's the only thing plugged in and still nothing.

Moderator edit: subject for clarity

[Guy_]

Does the computer make a connection noise when you plug in the cable with the watch attached?

If not it could be a faulty charger and as its under warranty probably best to contact Fitbit Support directly. They may be able to help you get a replacement one.

[Carmel65]

Thank you. No it does not make any kind of sound when I plug it in.

Carmel

[Guy_]

Thanks. Best to get in contact with support for a new charger.

[WilsonFitbit · Accepted solution]

Hello @Carmel65. Welcome to the community forums! @Guy_ It's great to see you around and thanks for your input! 

@Carmel65 Thank you for the detailed information and for the steps you've followed. I was able to see that you have reached out to our Support Team and they have provided assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to your case and they will be glad to continue assisting you. 

On a side note, if the answer given by @Guy_, helped to resolve the inconvenience, I recommend marking the answer given as the best answer. By doing this, other users with a similar inconvenience can find a faster response. 

See you around.