help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense won't charge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2021 14:48 - last edited on ‎08-02-2021 12:34 by Fitbit Moderator

‎07-31-2021 14:48 - last edited on ‎08-02-2021 12:34 by Fitbit Moderator

My fitbit sense seems to be dead it won't charge I have tried everything recommended brushing the connections with a toothbrush but nothing seems to work would anyone know what else I could try 

 

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-01-2021 06:01

‎08-01-2021 06:01

Its a common problem, the charger attachments can often show a defect, check the 4 pins are equally prominent.

 

If not, get a replacement charger under warranty.

 

You can contact Fitbit Support directly. They should be able to send you one.

Author | ch, passion for improvement.

View best answer in original post

Best Answer
2 REPLIES 2

‎08-01-2021 06:01

‎08-01-2021 06:01

Its a common problem, the charger attachments can often show a defect, check the 4 pins are equally prominent.

 

If not, get a replacement charger under warranty.

 

You can contact Fitbit Support directly. They should be able to send you one.

Author | ch, passion for improvement.

Best Answer

‎08-17-2021 17:57

‎08-17-2021 17:57

Having the same issue! Guess I will try a new charger!

Best Answer
0 Votes