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Fitbit Sense won't charge

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‎11-04-2021 13:35 - last edited on ‎11-05-2021 14:27 by Fitbit Moderator

‎11-04-2021 13:35 - last edited on ‎11-05-2021 14:27 by Fitbit Moderator

Fitbit Sense won't  charge or start. It's still under warranty. Please help.

 

Thanks.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-04-2021 14:04

‎11-04-2021 14:04

Contact support. This is a user help forum.

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‎11-04-2021 14:05 - last edited on ‎07-13-2024 06:04 by Fitbit Moderator

‎11-04-2021 14:05 - last edited on ‎07-13-2024 06:04 by Fitbit Moderator

Hi, if it won't charge the battery will be flat and it can't be started.

Check the 4 pins on the charger, to see if they are equally prominent and well located. It is often a cause of not charging.

If it's faulty get a replacement charge cable under warranty.

Author | ch, passion for improvement.

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‎11-04-2021 15:20

In response to Guy_

‎11-04-2021 15:20

In addition to what @Guy_ mentioned, you could also contact Support and ask for a Battery Test. If there's a charging issue, there's something wrong with either the battery or cable, and the Battery Test can tell us which one it is.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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