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Sense is stuck on Fitbit logo

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‎11-03-2021 17:14 - last edited on ‎11-04-2021 12:17 by Fitbit Moderator

‎11-03-2021 17:14 - last edited on ‎11-04-2021 12:17 by Fitbit Moderator

My Fitbit is broken. I need to send it in for repairs. I have tried everything first it was coming up with clock error then I was finding an issue where it would install the apps. So I removed it from the app and my Bluetooth settings and tried to reconnect it now it’s literally stuck on the Fitbit logo and I can’t do anything. The guy on the live chat not understanding me telling me to set it up as a new device which I can’t because the watch has been sat on the Fitbit logo for over an hour. It needs repairing

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-03-2021 19:04

‎11-03-2021 19:04

Hi @Spiritvoyager1  you'll want to try customer support again because there are no repairs for these devices. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-04-2021 12:25

In response to Odyssey13

‎11-04-2021 12:25

Hi there, @Spiritvoyager1. @Odyssey13 Thanks for your great suggestion!

 

@Spiritvoyager1 Thanks for every step tried prior to posting, as well as contacting our Support team. I'm sorry you're going through this experience with your Sense. While reviewing your details, I noticed you have a new case created and it seems you've received further assistance. I'm sure our team will continue helping you to bring you back on track, so please keep an open communication with them.

 

Have a good day.

Best Answer