Fitbit Sense won't pair

[Srance]

My fitbit sense worked for the first day and a half then wouldn't sync. I unpaired it and now it won't pair. It days that the sense declined to pair.

Moderator edit: subject for clarity

[SunsetRunner]

Hi @Srance - which phone do you have? Please check the guidelines and trouble shooting tips here. 

[Rich_Laue]

You want to go through the sync tips, telling Fitbit that you don't want to use the tracker will not fix a sync problem. 

Also let us know at what step the process to add the tracker to your Fitbit account fails, and any error messages. 

[WilsonFitbit]

Hello @Srance, welcome to the community forums! @SunsetRunner, @Rich_Laue, it's great to see you around and thanks for your input!

@Srance, since you have unpaired your Fitbit device, first, you will need to remove the connection between your phone and your Fitbit device. For this, you can follow the steps below: 

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

If you can't setup your Fitbit Sense, I recommend taking a look at this troubleshooting steps: Why can't I set up my Fitbit device?

Hope this helps!