Fitbit Sense won’t turn on

[laurenlab]

Hi all,

My Sense randomly stopped working at 90% yesterday. I’ve tried everything to get it back up and going. 
-Held the button for over a minute to try and get a reset - won’t vibrate or show anything on the display 

-Been charging for 16 hours with nothing coming up on the screen (I have been intermittently trying the side button trick above)

-Changed wall outlet, no difference in charging 

-The connection points between the Fitbit and the charger are clean

My app cannot sync to the device either. Had this happened to anyone? How did you fix it? I got this two weeks ago and not sure what is wrong 

Moderator edit: subject for clarity 

[anita.wyum]

mine is the same I have tried all the suggestions nothing has worked it is completely black 

[Neece23]

It took 5 weeks for them to receive my package with their packing label, and a week more to get it back. So if i were u, spend the 15$ for it to get there in 2 days and u will get it back right away! Hope this helps.

[LiliyaFitbit]

Welcome to the Fitbit Community, @anita.wyum. It’s good to see you in the community, @Neece23.

@Neece23 Thank you for sharing your experience and suggestions. I appreciate your time and efforts to help other users.  

@anita.wyum Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

Have a nice day.

[NDmom06]

I've had to clean the back of the Sense several times already, but the last
time I had to clean it eight times. I have no idea why it wouldn't come
"clean". But I kept at it with the rubbing alcohol and the soft toothbrush.
Really.

[anita.wyum]

Good morning, because none of the steps would work and it will not turn on and it is still under warranty FitBit is replacing.

[LiliyaFitbit]

It’s good to see you in the community, @NDmom06. Thank you for your reply, @anita.wyum.

@NDmom06 Thank you for joining the thread and sharing your experience and solution as this information may help other members in the same situation. I appreciate your time and efforts. 

@anita.wyum I am glad to hear you'll receive a replacement. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[mixedright]

Thanks for this. Because of your post I contacted customer service and since mine was still under warranty they also replaced mine. 🙂 

[Josephine1501]

Hi, I contacted customer service and after 45 minutes of them trying to help with no success, as my sense is in warranty they are sending a new one out to me.  
hopefully this one will be ok 

[LiliyaFitbit]

It’s good to see you in the community, @mixedright @Josephine1501.

Thank you for joining the thread and sharing your experience. I am glad to hear you'll receive replacements and hope you continue enjoying the Fitbit experience and working on your goals. Let me invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members.

Have a nice day!

[B.C.C.]

I had a similar issue.  They sent me a replacement.  The replacement won't even turn on.  

Moderator edit: content 

[LiliyaFitbit]

Welcome to the Fitbit Community, @B.C.C..

Thank you for joining the thread and sharing your experience. I understand how you are feeling and recommend following our tips in Why isn't my Fitbit device's battery charging?

Hope this helps. 

[Ezzeldin]

Hi there, I am facing the same problem, the Sense just would not turn on & would not respond to anything, including charging, pressing the side button. Can I get help with this please?

[Josephine1501]

I contacted Fitbit, they sent a replacement as nothing they tried worked, I was still under warranty

The replacement has been perfect

Sent from my iPhone

[Ezzeldin]

Thanx @Josephine1501 I am know troubleshooting with support. If nothing work, I hope they will do a replacement, although I will prey that I am able to fix it with their help. Thanx for the tip. 

[B.C.C.]

I was sent a new one, too. It won't turn on. This is ridiculous.

[Neece23]

I had to put it on the charger for a few hrs before mine turned on. They sent me a new one took a month which is ridiculous because it kept getting mailed from cali to Arizona and back again. When I complained they mailed the new one out immediately.

[mixedright]

It means it’s the charging cable then. Easy fix. They are on amazon for sale at a reasonable price 

Fitbit Sense and Versa 3 Charging... https://www.amazon.ca/dp/B08FY2TBWW?ref=ppx_pop_mob_ap_share 

[Chnapoli]

Just happened to be today- so frustrating! And no solutions. Just bought this watch about two months ago

[lablover55]

It happened to me last week. Did all the troubleshooting steps. Then, on Thursday, i noticed the screen was on and it said '2 %' battery life left. I then put it on the charger and it has been fine since..

[SD43]

Happened to me too yesterday. Shutdown and wouldn't turn back on despite nearly full charge. Did all usual things. Nothing!! No vibrations. Wont sync ...won't come on. Totally dead and worthless.. Because it is 56 days since purchase I have to accept a refurbed replacement (AGAIN!) -which in light of the fact that this is my 7th device in 2.5 years due to them constantly going faulty (versas, Then versa 2 s then I decided maybe moving away from versas onto a different model /style it might stop them going faulty  within days to a month or so after the 45 day warranty runs out each time....) I have spent a fortune on upgrades and new ones as every refurbed I've had goes faulty with simar issues.

I am disappointed and feel totally ripped off.