12-16-2020 14:17 - last edited on 12-16-2020 16:19 by LiliyaFitbit
12-16-2020 14:17 - last edited on 12-16-2020 16:19 by LiliyaFitbit
Hi all,
My Sense randomly stopped working at 90% yesterday. I’ve tried everything to get it back up and going.
-Held the button for over a minute to try and get a reset - won’t vibrate or show anything on the display
-Been charging for 16 hours with nothing coming up on the screen (I have been intermittently trying the side button trick above)
-Changed wall outlet, no difference in charging
-The connection points between the Fitbit and the charger are clean
My app cannot sync to the device either. Had this happened to anyone? How did you fix it? I got this two weeks ago and not sure what is wrong
Moderator edit: subject for clarity
08-23-2021 14:10
08-23-2021 14:10
The 1st one I had this happen to I contacted support ans once they verified it was still under warranty they shipped a new one no questions asked. I had replacement 2 months and did it again.. so frustrating.. I bought new charger and tried on the 2nd one in hopes it was the issue.. ans it was. Knock on wood hasn't occurred again since. It wasn't getting a charge due to faulty charger. Wish I hadn't got rid of the 1st I would of tried it on that one. I would try replacing charger if that doesn't fix contact Fitbit if it is under warranty they will replace.
08-23-2021 14:49
08-23-2021 14:49
Thank you for your response.
Mine was at nearly a full charge when it would not go back on- i had to shut it down as the screen was black on the stats info - i had this issue a few weeks ago and after shutdown and turning it on again it was fine. - so figured same issue, same resolution. Only this time once it shutdown it would not let me start it again. Because it is 56 days after purchase (from fitbit) they wont just send out a replacement. They asked me to send info to them yesterday so i can have the return info sent to me to return it all but i have heard nothing back from them since.
I just think it stinks they charge so much for the devices and within weeks they relentlessly fail and you end up with someone elses damaged one that they have apparently refurbished - only for it to fail within a few weeks also. On 2 occasions i have paid for brand new ones again thinking that might help. But here i am again! I am very frustrated.
I am unsure if buying (at my own expense ) a new charger will be worth trying at this stage ? Not that i do not appreciate your response and support - but i am so done at parting with more money on fitbit due to them always being faulty. I will give it some thought though, and thank you again.
08-24-2021 01:48
08-24-2021 01:48
Fitbit sent me a replacement as nothing they tried worked, I was still under warranty. The replacement is perfect.
08-24-2021 07:19
08-24-2021 07:19
Same for me. Waiting for customer service to review my warranty and respond.
08-24-2021 07:22
08-24-2021 07:22
Me too! Waiting to hear back from customer service. Wish I’d bought the Apple Watch too!
09-02-2021 03:52
09-02-2021 03:52
Hello. My Fitbit sense is less than 3 weeks old and I have the same issue. I have tried all the suggestions including putting my finger on the power button but nothing. Please help!!!!
09-02-2021 05:08 - last edited on 09-02-2021 13:33 by LiliyaFitbit
09-02-2021 05:08 - last edited on 09-02-2021 13:33 by LiliyaFitbit
I am still awaiting - however many days now - for the return info etc for
the apparent replacement!!
Not a good customer experience.
I hope you get yours replaced. At only 3 weeks old there should be no
question for a replacement being given - brand new i would expect.
In the interim, whilst awaiting the return info I have continued to
intermittently use mine as after leaving on charge for 3 or 4 days it then
came on again. However, it worked only for a couple of days before the
black screen returned and I have now had to repeat this process a couple of
times. Thankfully when I shut it down a couple of days ago it did come
back on - but it seems to me that this fault is intermittent at
regular intervals!!
I have no idea what I am to do now- since it seems to work for short
periods in between periods of being completely dead and no one actually
sending me the return info.
*Kind Regards*
Moderator edit: personal info removed
07-12-2022 12:56
07-12-2022 12:56
Hi
This has happened to my FitBit Sense today but I can’t leave it on charge because it gets too hot. I cannot switch it on, it just has a blank screen. I am sure it was at about 70% charge yesterday. What can I do?
07-12-2022 13:07
07-12-2022 13:07
07-31-2022 05:21 - edited 07-31-2022 05:22
07-31-2022 05:21 - edited 07-31-2022 05:22
This has happened to me with my Sense and my kid's Inspire. The only thing that's worked for me, is to charge it through a computer that's ON, then holding the power button while its plugged in. Something about that seems to wake mine up.
08-02-2022 23:58
08-02-2022 23:58
Hi
I’m having the exact same problem! I was walking by the sea and my sense suddenly vibrated switched off and never came back on again. Ive tried everything you’ve mentioned above, nothing is working! Have you been able to solve your problem? Thanks in advance..
08-03-2022 00:47
08-03-2022 00:47
I just contacted Fitbit and they did a replacement
08-03-2022 02:46
08-03-2022 02:46
08-03-2022 23:14
08-03-2022 23:14
08-04-2022 06:25
08-04-2022 06:25
11-18-2022 07:35
11-18-2022 07:35
Hi Lauren,
Curious if your issue was fixed? I have my Sense 1.5 years and now its giving the same issue you described. Customer service said they can't do anything more.
Thanks
NAichoke
11-18-2022 07:58
11-18-2022 07:58
I got mine to work by plugging it into a computer with the included short charging cable and leaving it for a few hours. Maybe it wakes it up.somehow by tricking it into thinking it's linking onto the computer? Not sure, but this trick has worked for a few different Fitbit models. Hope it works for you!
11-26-2022 17:42
11-26-2022 17:42
My Sense just died today too. It had over 50% battery last night. It died today. I can't re start it... won't turn on. When I put it on charger does not show a battery %. Just totally dead. How do I contact them about a warranty?
11-27-2022
06:14
- last edited on
06-21-2023
09:31
by
DavideFitbit
11-27-2022
06:14
- last edited on
06-21-2023
09:31
by
DavideFitbit
Thanks so much. Will try this.
Hi,
Contact the customer service number. Sadly I was told my watch is out of warranty as its 1.5 years old and they trouble shoot and was not able to get it to work.
11-27-2022 08:52
11-27-2022 08:52
I’m experiencing the exact thing. Mine stopped working yesterday too out of the blue. I thought it might have been the charge so I connected it to the charger (even though I had done so the previous day). I tried the steps you outlined as well…nothing