Fitbit Sense won't turn on

[larves]

i plugged in my fitbit sense watch when it ran out of charge and it won't turn on right now. I have tried every solution written on the website and on the Internet, but it does not work.

Moderator Edit: Clarified subject

[NellyG]

Hi @larves If you have indeed tried everything (I think trying to charge and trying doing several restarts are the only things likely to help) then contact Fitbit Support  and hope they can help.

[Guy_]

Hi @larves  - sounds like it is not charging, have you cleaned it properly and inspected the cable, see instructions in this link How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Johnharper]

According to Fitbit, you can press and hold down the solid state button on your Sense for 10 second if it's frozen. At first, it will look like nothing is happening, but keep holding the button down. After 10 seconds, the Fitbit logo will display, and your watch will restart.

[LizzyFitbit]

Welcome to the Community, @larves. @NellyG, @Guy_ and @Johnharper Thanks for your great suggestions!

@larves Thanks for letting us know about your Sense and the steps tried prior to posting. I understand you've tried troubleshooting your watch but did you exhaust the steps described help article? If that's correct, as @NellyG mentioned, I'd also recommend contacting our Support team so they can provide you with further assistance. They're available via chat and phone, just click here to get connected with them.