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Fitbit Sense won’t work after first swim

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‎04-09-2022 13:02

‎04-09-2022 13:02

I have had my Fitbit Sense since Jan 2021. This is the first time I went swimming with it on. I turned on the swim exercise function and it won’t charge or turn on. I have tried the other suggestions in the forum. What can I do to get a new one? I would not have worn it in the pool if it hadn’t been advertised as being water resistant and able to track swimming. 

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‎04-09-2022 20:26 - edited ‎04-09-2022 20:27

‎04-09-2022 20:26 - edited ‎04-09-2022 20:27

There have been several posts about the sense failing after swimming. Depending on where you live the warranty is 1 yr or 2 yr. I suggest you start with customer support and see what they can do. 

https://help.fitbit.com/articles/en_US/Help_article/1126.htm


https://myhelp.fitbit.com/s/support?language=en_US

 

 

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