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Fitbit Sense wont turn on

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‎08-01-2022 00:51

‎08-01-2022 00:51

Hi
I have a question,  I bought  fitbit sense I january 2022. On 30th july 2022  it just switched off and it wont turn on. I have tried to charge overnight, hold down the reset button  but the logo not coming  up... so disappointed  because i have just paid one year  premium subscription.  I really  need help. Thank you in advance

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3 REPLIES 3

‎08-01-2022 02:09

‎08-01-2022 02:09

Hi, @VivOmdal welcome to the community, If your "Sense" is syncing, check the battery's state of charge. If the battery is depleted check the 4 little pins in the charging cable are in good order (there are lots of posts about this) Why isn't my Fitbit device's battery charging?  covers other battery issues. If you cannot make progress talk to "Customer Support" using the chat facility or phone for a prompt response. Alternatively use the Fitbit app on your phone to contact them.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎08-01-2022 03:15

In response to Gr4ndp4

‎08-01-2022 03:15

The fitbit  just turned off on my wrist on saturday the 30th july 2022 and it was still  at 60% i had just charged it 2 days earlier. I have tried all the reset tips, cleaned the back charging  pin with alcohol & brush, tried charging  it for 2 hours again but no vibration nor icon at all...

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‎08-01-2022 03:27

In response to VivOmdal

‎08-01-2022 03:27

Hi, @VivOmdal talk to "Customer Support".

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer