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Fitbit Sense

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‎12-27-2020 06:26 - last edited on ‎11-25-2024 10:45 by Fitbit Moderator

‎12-27-2020 06:26 - last edited on ‎11-25-2024 10:45 by Fitbit Moderator

Hi, purchased a Fitbit sense for my partner for Christmas. I have connected the watch to the phone. No matter what I try I cannot get the watch to receive notifications (calls/texts) from the phone.   (Huawei P smart) I have updated the firmware on both the phone and the watch. 

looking for help as I’ve dropped nearly €400 on this watch and if it doesn’t work if be looking at returning it to Fitbit and go elsewhere for my wearables in future.

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‎12-27-2020 08:01

‎12-27-2020 08:01

@Macanbhaird Hello!  It is likely an issue with the phone.  Have a look at this help article regarding compatible devices.  I'm not familiar with Huawei phones, but there is a list of them that are supported, but I don't see "Huawei P Smart" unless it goes by a different name in the list.

Heather | Community Council | Eastern Shore, AL
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