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Fitbit Wallet Seems To Stay Unlocked

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‎01-11-2022 14:26 - last edited on ‎11-28-2024 10:59 by Fitbit Moderator

‎01-11-2022 14:26 - last edited on ‎11-28-2024 10:59 by Fitbit Moderator

I used the Wallet function recently. It was simple and worked great. I guess I just assumed that after use it would lock, but later in the day I noticed that the cards were still accessible and available to use. I see this as a potentially serious security problem. Since I didn't see any way to lock the Wallet I rebooted the watch. Can anyone shed some light on this. Thanks.

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1 BEST ANSWER

Accepted Solutions

‎01-12-2022 09:12 - edited ‎01-12-2022 09:14

In response to DMel08

‎01-12-2022 09:12 - edited ‎01-12-2022 09:14

See How do I use the device lock on my Fitbit device? 

Also

JohnnyRow_0-1642007626834.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
7 REPLIES 7

‎01-11-2022 14:53

‎01-11-2022 14:53

Try taking your watch off then putting back on, as would be done if stolen.  See if still unlocked then.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎01-12-2022 02:53

In response to JohnnyRow

‎01-12-2022 02:53

Thanks. Took off the watch and still unlocked. Put it back on and still unlocked. I'll keep an eye on it today to see if there is a time out feature..

 

Best Answer

‎01-12-2022 09:12 - edited ‎01-12-2022 09:14

In response to DMel08

‎01-12-2022 09:12 - edited ‎01-12-2022 09:14

See How do I use the device lock on my Fitbit device? 

Also

JohnnyRow_0-1642007626834.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎01-12-2022 10:15

In response to JohnnyRow

‎01-12-2022 10:15

So I put the lock at the watch level and it was automatically removed from the wallet level. The functionality works, and it will serve the purpose to secure the cards.

 

Thanks for the follow up.

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0 Votes

‎01-14-2022 11:23

In response to JohnnyRow

‎01-14-2022 11:23

Thanks. Yes. Still unlocked after talking off and when back on.
Best Answer

‎01-14-2022 11:34

In response to DMel08

‎01-14-2022 11:34

I just opened my wallet, had to put in PIN and did so.  Then exited wallet, took off my Sense, put right back on, went to wallet and had to enter PIN again.  If that is not the case for you, sorry, I have no idea why.  I have 'Device Lock' set to 'Enabled for Fitbit Pay only'.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎01-14-2022 11:46

In response to JohnnyRow

‎01-14-2022 11:46

Just tried that again at the Wallet level and it works. Thank you.

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0 Votes