Fitbit Sense button is stuck

[LannyN]

I went to charge my Sense a few days ago as it was not responsive when I pressed the button.  It sat on the charger for several hours and still did not work.  After closer examination, I saw that the button was stuck in it's depressed state and nothing I have tried so far as dislodged it.  Any suggestions.

[DramaQueenDiva]

I would contact Support right away, @LannyN, the sensor isn't supposed to be stuck like that.  I would advise a restart, however, if you can't get the sensor working properly, you wont be able to boot the device back up.

Support can be reached via the link at the bottom of the page.

[Clove6060]

That button will always appeared depressed. 
My understanding is that it’s a solid state button.

Try to somehow verify the battery charge level through the app or clean cable prongs and charge points on the back of the watch. I use isopropyl alcohol and a Q-Tip. If you have a recessed prong on the charger, that’s the problem and it has been an issue with some. 

[LannyN]

Thanks for the reply. My Sense is not communicating with the app at all,
so I assume there is no charge. I don't have it with me, so I'll have to
check the pins later this evening.