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Fitbit app doesn't show units settings

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‎07-03-2021 08:56 - last edited on ‎07-04-2021 12:32 by Fitbit Moderator

‎07-03-2021 08:56 - last edited on ‎07-04-2021 12:32 by Fitbit Moderator

My app seemed to update while I was entering calories. Now there are no units of measure to adjust data input. I restarted my phone/app to no effect. 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎07-05-2021 07:37

‎07-05-2021 07:37

To clarify my issue; I was used to seeing a dropdown units selection arrow next to the quantity entry field. I discovered that after I enter quantity and press the entry arrow the dropdown units selection automatically appears. Problem solved!   🙂

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4 REPLIES 4

‎07-04-2021 12:41

‎07-04-2021 12:41

Hi @BoSheffey. Welcome to the Community Forums.

 

Thanks for every step tried prior to posting. It's odd the units settings aren't appearing, may I know if you go to the Fitbit app > profile picture > App Settings > Units? If you followed those steps but the Units tab is still not showing up, please take a screenshot of what is displayed and attach it to your reply so I can look into this. Additionally, let me know the model and OS/software version of your phone.

 

See you around.

Best Answer

‎07-05-2021 07:37

‎07-05-2021 07:37

To clarify my issue; I was used to seeing a dropdown units selection arrow next to the quantity entry field. I discovered that after I enter quantity and press the entry arrow the dropdown units selection automatically appears. Problem solved!   🙂

Best Answer

‎07-05-2021 07:44

In response to LizzyFitbit

‎07-05-2021 07:44

Thanks for the help Lizzy. I replied to my own post with a solution I stumbled into. It seems like the unit of measure with a dropdown selection arrow used to show next to the serving size when tracking calories intake. Now that I know I will be fine, but the change does not seem intuitive to me. 🙂

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‎07-06-2021 10:49

In response to BoSheffey

‎07-06-2021 10:49

Hi @BoSheffey. It's good to see you again.

 

You're welcome. I'm glad you sorted this out and thanks for sharing the steps that worked for you. I understand your point of view about the location of the units settings when logging your food, please know your feedback will be passed along so we can improve your experience with the Fitbit app, as well as all our products and services.

 

In case you have some spare time, let me invite you to check our Health & Wellness board where you can meet more people, find inspiring stories and start your own topics.

 

Have a good day. 😎

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