help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app not connecting to Sense

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-26-2025 07:06

‎10-26-2025 07:06

Hi,

I am using Samsung A52S Android 14. Fitbit app version 4.53.1.

Two weeks back my phone stopped sync with fitbit app. I have re-installed the app multiple times. I have restarted the Sense watch multiple times. I have removed the sense watch and sense control from Bluetooth list. I have switched on-off bluetooth multiple times on my phone. I keep the watch charger connected while trying to connect the app and watch. I have tried all possible solutions mentioned in the support forum. Nothing works.

When I try to add device on Fitbit app, I get the 4 digit code on Sense watch. After entering the code, the app keeps trying to connect and finally gives error "Something went wrong. An error occurred. Please try again. (Exit) or (Try again)". I am also a Fitbit Premium user. 

Not sure if this is some sort of strategy to move users to Pixel watch.

Please help/advise. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-29-2025 08:24

In response to Guy_

‎10-29-2025 08:24

I did a factory reset of watch. Deleted complete list of paired bluetooth devices. Force closed the Fitbit app, Logged out and logged in again.

Restarted my phone and Fitbit sense watch.

AND FINALLY I was able to connect my phone and the watch. It took lot of time to update the watch software. But now it has synced and is working fine. Thank you for support.

View best answer in original post

Best Answer
3 REPLIES 3

‎10-26-2025 20:04

‎10-26-2025 20:04

Hi @ritzk - thanks for the details. Please try again all steps in one go.

Remove both Bluetooth entries from the phone.

Remove the watch from the account.

From the phone settings, Apps, force stop and clear storage cache of the Fitbit app, also select system apps (3 dots) and do the same for Bluetooth and Bluetooth midi.

Restart the watch and phone and try setup again.

Author | ch, passion for improvement.

Best Answer

‎10-29-2025 08:24

In response to Guy_

‎10-29-2025 08:24

I did a factory reset of watch. Deleted complete list of paired bluetooth devices. Force closed the Fitbit app, Logged out and logged in again.

Restarted my phone and Fitbit sense watch.

AND FINALLY I was able to connect my phone and the watch. It took lot of time to update the watch software. But now it has synced and is working fine. Thank you for support.

Best Answer

‎11-04-2025 04:17

In response to ritzk

‎11-04-2025 04:17

@ritzk Thanks for sharing this great news! I'm glad you got this sorted out and I'll mark your post as the Best Answer to help other members who may have similar questions. And thanks for your support @Guy_, it's nice to see you here. 

Let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

Best Answer
0 Votes