Dear Fitbit Support Team,
I purchased my Fitbit device over two years ago and have always used it according to the manufacturer's recommendations. Two days ago, I wore it in the pool, and the battery ran out. Since then, it hasn’t been charging or turning on. I followed all the troubleshooting steps suggested by the manufacturer, but nothing has worked.
Today, I contacted your support team. After following all the suggested steps once again, the issue persists. The representative denied that this is a common problem, even though numerous users have reported the same issue with their devices. They informed me that since my warranty has expired, they would not offer a device replacement, did not provide any discount coupon, and even suggested I buy a new Fitbit, taking advantage of the Black Friday discounts.
I find this response unacceptable. Either this is misleading advertising about the water resistance of the device, or it is a defect that forces customers to repeatedly purchase new devices. The Black Friday discounts are not an attractive option, and purchasing a new device is not feasible for me at this time.
I believe the responsibility lies with the manufacturer, and the support I’ve received so far has been inadequate. I would appreciate further contact from your team with a proper resolution, ensuring that I am not left at a loss for having purchased and trusted your brand.
