Fitbit got good product but service real bad

[Balboaa]

I got Fitbit surge, iconic and sense, all got minor issues, either cannot sync with apps or cannot access service. It were ok.  But the problem is when you try to access the service centre, they were either unavailable nor being unhelpful. This is real frustrating.

[Balboaa]

How can I access customer service?

Why are you guys being so selectively on answer your customers?

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US 

[Balboaa]

I have tried this page tons of times, no one response

[Balboaa]

Sorry, but its really frustrating

[Balboaa]

I think any of you can think of similar product with better service can make a great deal

[eezeepee]

@Balboaa I haven't had to try to contact customer support so I can't give my experience on how they are.

But while you're in here, what seems to be the problem and why are you trying to contact them?

[Balboaa]

I currently got 2 watches, ionic, and sense, both got problems

I tired to access help in last 5 days, no answer at all, thus very frustrated

[eezeepee]

@Balboaa Okay but specifically what problems are you having? And what have you tried to do to troubleshoot?

Common fixes are a simple shutdown and power on if it's a tracking issues. Deleting the device and adding it again helps with syncing/connection issues. I actually just did that because my EDA Scans weren't transferring and got them in the Fitbit app now. Battery life issues, especially for the Sense, is usually because snore and noise detection is on which kills 20% overnight in 7 hours for me. If you don't need it, turn it off, or just be prepared to charge more frequently. The advertised 6 days is an ideal and not a common average.

FYI: You heard the Ionic was recalled right?

Here's more information on that:

https://help.fitbit.com/en_US/ionic.htm 

[Balboaa]

To be specific, you guys recall ionic, but page don't work

I bought the sense to replace iconic, and customer service no reply on function questions...

[Balboaa]

Its good at least you are replying, thanks