Fitbit logo stuck on my Fitbit Sense screen

[Lilygirl5052]

This just happened today with my Fitbit Sense with the Fitbit logo stuck on the screen.  Ihave tried restarting it by holding down the side button on my Fitbit Sense but nothing happened. I also tried holding down the side button on my Fitbit Sense to reset it and factory reset it but yet again still nothing. My Fitbit Sense has been charging all day but everything I've tried doesn't work. Can someone please help me fix my Fitbit Sense?

Thank you, Angela 

[EstuardoFitbit]

Hello there @Lilygirl5052, nice to see you back in the Community!

Thanks a lot for describing the steps you have already done. Let's try a few extra steps to see what we can achieve!

Trying to set up your device as if it were a replacement device or brand new has been helpful for other users. Please try following these: How do I set up my Fitbit device?

[Lilygirl5052]

I have tried this also even though I'm not trying to set up my Fitbit Sense, Fitbit App, nor my android phone. The Fitbit logo is still on my Fitbit Sense screen. Need something else to try and fix my Fitbit Sense problem. 

Thank you, Angela 

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @Lilygirl5052.

Thank you for confirming that you have tried the steps suggested before.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[Lilygirl5052]

I got in touch with Google customer service and they tried to help me as well but nothing worked to get my Fitbit Sense working. 

Google customer service did offer me other options though. 

Thank you 

[EstuardoFitbit]

That is amazing @Lilygirl5052! 

I hope we can get you back on track as soon as possible!