Fitbit says Sense hasn't synced since 20th June

[Alexmaylawson]

My fitbit phone app says it last synced with my sense on the 20th June and I have no data or metrics showing on my app. 

I can't seem to get it synced even though today is the 28th June and I've pulled the too of the screen as well as clicking sync in settings.

Its getting frustrating as I'm trying to keep a log for a medical diary and that's why I spend so much money on it, but now I'm getting nothing at all! 

Is this related to the recent update or is this different?

I was hoping I didn't have to unlink and relink my sense to my phone app and do all that again, thought I'd ask and see if it's common.

Many thanks! 

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Alexmaylawson.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend following our troubleshooting instructions in Why won't my Fitbit device sync?

For more information about health metrics, see What should I know about health metrics in the Fitbit app? 

Hope this helps. 

[Newtripley]

Hi you might have to bite the bullet and unlink your sense

However try this first if I ever get syncing issues this tends to work for me 

First close the fitbit app restart your phone as well as restarting your sense on your phone toggle off Bluetooth then toggle back on next go into fitbit app pull to refresh and hopefully it should sync

Hope this helps

[Alexmaylawson]

Its fixed!

I finally had a phone update available today so I installed that. Then I restarted my phone, turned Bluetooth off and on again, restarted my fitbit, and it synced my sense.

Took quite a long time but finally have my stats! Might have been the new fitbit update not working until my phone released the new update.

Thank you for the help! 

[LiliyaFitbit]

Thank you for your reply, @Alexmaylawson. It’s good to see you in the community, @Newtripley.

@Newtripley I appreciate your participation in the Forums and sharing your helpful suggestions. Thank you for your time and efforts to help other users! 

@Alexmaylawson I am glad to hear that you were able to resolve this issue and thank you for sharing what you did as it may help other members in the same situation. I hope you continue enjoying the Fitbit experience and working on your goals! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can find great tips and encouragement from other members.

Keep on visiting the forums!