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Fitbit sense screens jumping around

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‎09-03-2023 13:15

‎09-03-2023 13:15

My Fitbit Sense screens are jumping around without me touching them. It's non-stop and draining the battery. I've re-booted several times and tried factory re-set but it hasn't helped

 

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‎09-04-2023 03:25 - edited ‎09-04-2023 03:26

‎09-04-2023 03:25 - edited ‎09-04-2023 03:26

Welcome to the Fitbit community, @Dave1966!

Sad to hear that your Sense isn't working as expected. Thanks for having tried to get things fixed yourself. As this didn't seem to have any positive impact, I'd suggest to contact Fitbit support for further assistance:

Fitbit Support Contact 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2, Pixel 4a, Pixel 7
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‎09-07-2023 04:17

In response to Talahthas

‎09-07-2023 04:17

Although I didn't get the solution I was hoping for, I have been offered a replacement device 

 

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‎09-07-2023 11:06

In response to Dave1966

‎09-07-2023 11:06

Thanks for reporting back, @Dave1966.
Enjoy your new device!

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2, Pixel 4a, Pixel 7
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