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Fitbit sense wifi issues

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‎11-23-2020 11:21

‎11-23-2020 11:21

When I am connecting my Fitbit sense to wifi using the Fitbit app it connects for 5-10 seconds then disconnects out of nowhere I need help plz and do I need wifi to download software updates on my watch.

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‎11-23-2020 12:42 - edited ‎11-23-2020 12:43

‎11-23-2020 12:42 - edited ‎11-23-2020 12:43

I was told that - aside from firmware updates,  which are "rolled out over weeks" so you may not get it when you'd like or expect it - the wifi is ONLY used for music uploads to your device.  🙄🤨😖

 

I wanted to be able to push wifi updates/sync, such as weather, when not near my phone (like Samsung allows) but that's not available - at least not yet. 

 

Anyway, I'm guessing that's why the quick on-off. No firmware or music update so disconnect.  ??

 

Oh, I was also told that wifi only works when attached to the charger.   ??

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‎11-23-2020 12:55

In response to LoRo

‎11-23-2020 12:55

Sorry man I didn’t get what you meant Can u plz retype it
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‎11-23-2020 12:59

In response to LoRo

‎11-23-2020 12:59

Wait so I don’t need wifi to download updates on my watch such as firmware updates because I was on a chat to Fitbit and I asked him/her if I need wifi in order to update my watch and he/she said yes I need wifi in order to download firmware updates, so what ur telling me is that when it sees no point of having wifi it just turn off to conserve battery. 

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‎11-24-2020 06:29

In response to Needhelp21

‎11-24-2020 06:29

That's my understanding from chat & website. ... It *can/does* use WiFi for
firmware updates, but the only additional WiFi use is *music* related and
performed when the device is in the charger.

The website mentions that firmware updates can also be made via bluetooth
to your phone, but it's done in small increments(?) "every time your device
syncs" until it's complete and ready. ?? That section is a bit confusing.

The only time I see the Wi-Fi blink on & the off is usually when I re-enter
the password and re-connect. This supports what FitBit said about it
checking for connectivity but only actually using for updates & music. I
don't have the latest firmware yet, but my device & app say they are up to
date. (Argh)... Guessing I'm waiting in the e-line for the firmware
update. I'm looking forward to being able to use the SpO2 with a different
watch face.

Cheers!
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‎11-24-2020 15:24

In response to LoRo

‎11-24-2020 15:24

I am having the same problem with my wifi disconnecting and having to sign in again.  I Love what the Sense offers for me.  The Sp02 is now saying can not get reading.  I am also noticing that it is not counting all of my steps.  Any suggestions out there.  I have turned off the Sense and restarted.  I have checked for updates but says there are no new ones.  My clock face is rated for Sp02 and was working great yesterday but not today.   Is this due to the wifi disconnecting?  

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