Fitbit won't connect

[papad9]

There's tons of posts from December with people not being able to connect to their watch anymore. Ever since the latest updates. I just went through all the troubleshooting on the live chat. They told me there's nothing more i can do and to check my warranty. That's the solution? To replace the watch which was functoning perfection until the last update?

[Guy_]

Hi @papad9 - the watch is probably fine, the new V4 Fitbit App is known to have numerous issues, one of which is poor connection.

So try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on or other watches on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If necessary in the Fitbit App run the set up again and replace.