Sense stuck on the Fitbit logo

[papad9]

We have THREE watches. One fitbit charge 5 and two fibit sense. ALL three are stuck at the logo. What is going on? How terrible are the watches that all 3 independent watches are no longer working? Is there a fix for these? Please don't just say restart the watch 3 times. I've tried resetting each watch at least 50 times each. I swear, I will never buy another fitbit in my lifetime if there's no fix.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @papad9. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Fitbit devices are stuck on the Fitbit logo. I understand your concern and how you must be feeling, I will do my best to help you with this!

As per the description of your post, it seems like your or all of the Fitbit devices haven't reset properly. With that being said, please try following the steps below in the order listed:

• Unpair your Fitbit device(s) from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device(s).
• If there is no connection, restart your Fitbit device(s).
• Once your Fitbit device(s) is/are paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your device(s) first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[papad9]

None of these work. I don't think you copy pasted the right fix because the watches are stuck on a loop with the logo. They do not sync with the phones. I have done all the steps but it changes nothing with the watches. What do I do now? These are three watches. We paid a total of $700+.

[papad9]

So i called. Apparently you guys have no fix for the problem and are just giving out coupon discounts of 35%. After buying 3 which were defective, why would anyone ever buy another fitbit?

[MarreFitbit]

@papad9 Thanks for confirming that you've tried all the troubleshooting steps I recommended. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

[papad9]

Please respect your valued customers and don't lie to them. Saying the products are designed to last while there's a new post every 20 minutes talking about the same problem.