help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flashing Logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2022 06:49 - last edited on ‎12-12-2024 12:14 by Fitbit Moderator

‎01-23-2022 06:49 - last edited on ‎12-12-2024 12:14 by Fitbit Moderator

My FB Sense died last night so I put it on the charger. It’s been charging all night and just flashing the logo. I’ve tried holding the button for 10 seconds or more and it won’t seem to Chitra to the clock face. What do I do?

Best Answer
0 Votes
1 REPLY 1

‎01-24-2022 01:31 - edited ‎01-24-2022 02:32

‎01-24-2022 01:31 - edited ‎01-24-2022 02:32

Hi @teresanoble - It doesn't sound good and quite a few people have this flashing logo problem and may be a problem with the latest firmware, but have you tried to restart it again How do I set up my Fitbit device? and do "+ Setup a Device" in the Fitbit App again.

 

If that doesn't help probably best to contact Fitbit Support directly. They may be able to help you do a factory reset.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

If it is under warranty and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues.

Author | ch, passion for improvement.

Best Answer
0 Votes