Found a lost Fitbit Sense

[arh4746]

I found a lost fitbit sense at Austin Airport, if someone can start chat I can give the date and time to get it to the right person.  If you find this chat please send me info with details of what and date lost and I will get watch to you.  It's safe and would like to return.

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @arh4746  get with customer support and let them know. They are the ones who can help. Phone or chat is the best.

https://myhelp.fitbit.com/s/support?language=en_US 

Thanks for doing this. I can't imagine how the owner feels right about now.

[SunsetRunner]

I would be interested to know how the customer support can help. Do you have any details @Odyssey13 ?

[Odyssey13]

@SunsetRunner  in years past, Fitbit would send a shipping label for the person to send the found item to Fitbit. Not sure how it works these days, so I've asked a moderator to stop by to let us all know. I just think it's great to know there are honest people in the world. 

[SunsetRunner]

Thanks but I was more interested to know how Fitbit can track the legitimate owner.

[Guy_]

Hi @arh4746  -  that's kind of you to follow up with support, they can also be reached via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Thanks for taking the time to follow up.

@SunsetRunner- every device is linked to an account and is identifiable by support.

It is a good question if they can reverse the process with a watch identity, find whose account it is linked to. Once they know the account they have the email address to contact them.

Lets hope it works out and the owner gets his watch back.

[AndreaFitbit]

Welcome to the Fitbit Community and thank you for trying to reunite the lost Sense you found with its owner @arh4746. 

As @Odyssey13 mentioned, our Support Team used to send a shipping label to get the trackers to their owners. At this time, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Thank you for your assistance and interactions @Odyssey13, @SunsetRunner and @Guy_.