help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GPS tracking incorrect in app-Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-12-2022 23:21 - last edited on ‎02-23-2022 18:30 by Fitbit Moderator

‎02-12-2022 23:21 - last edited on ‎02-23-2022 18:30 by Fitbit Moderator

I have experienced problems with the GPS tracking on my Sense when doing laps. Once I cross my own path the tracking in the app records it as 0 meters and I loose the info about speed. For example yesterday I was skating on a lake. I used the outdoor sports alternative. I skated one lap around the lake so I finished in the same location as where I started. When I stopped the workout on my watch it showed that I had skated 11 km and gave me info about average and highest speed. When I opened my workout in the app the route on the map is correct but it says that the distance is 0,08 km and there's no statistics for speed. Can I do anything to fix it?

 

Update. I restarted the app in my phone and restarted my Sense. Now the previously correct route on the map is gone. This is so frustrating!

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎02-23-2022 18:30

‎02-23-2022 18:30

Welcome to the Fitbit Community, @MHAA.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

Our team is aware of this issue with the distance on GPS map not matching the exercise summary, and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes