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Google Assistant isn't working on Sense

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‎11-30-2020 11:05 - last edited on ‎12-08-2020 17:35 by Fitbit Moderator

‎11-30-2020 11:05 - last edited on ‎12-08-2020 17:35 by Fitbit Moderator

Whenever I try to use Google assistant I get this message on my sense

 

something went wrong please try again later

 

 It was working just fine then all the sudden stopped. I can still get answers from Alexa and when I try to reply  Directly to a text . This is very frustrating and will make or break this watch

 

Moderator Edit: Clarified subject and updated label

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‎12-08-2020 17:45 - last edited on ‎05-26-2024 08:04 by Fitbit Moderator

‎12-08-2020 17:45 - last edited on ‎05-26-2024 08:04 by Fitbit Moderator

Hi @personaltrainer. Welcome to the Community Forums.

Thanks for bringing this to my attention and I'm sorry for the experience that you've had with your Sense. Because you mentioned that the Alexa is working, did you make sure to remove Alexa in order to install Google Assistant? Please note that you can have one voice assistant at a time on your Sense. I'd recommend to verify if your country of residence appears in the supported countries list.

If everything is correct, reboot your phone, restart your watch, allow the Fitbit app to run in the background and try setting up Google Assistant on your Sense one more time. Make sure your phone has internet connection and is within 30 feet of your watch when using a voice assistant.

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