10-11-2021 09:31
10-11-2021 09:31
Since some update, I assume, my Sense & phone app WILL NOT communicate with each other! Since approximately mid September? I don't know, but I now have to reboot my watch every day now and force quit the app, stop & start my Bluetooth and restart the app just to get my data! Its infuriating!
And I don't like to bring it up, but I'm a premium member. I'm paying every month and my watch and app are working less and less. It seems like a losing game.
Does anyone have a fix for this? I'm deleting and reinstalling right now, but I doubt that will fix it. If it's a glitch in an update, c'mon Fitbit! You'd think the people with the newest watch would get the most flawless working ones with each update.
Anyone else have this happening?
10-11-2021 10:41
10-11-2021 10:41
Hi, @GemAnimator welcome, it's a pity you are having trouble syncing your Sense. May I draw your attention to a couple of articles How do Fitbit devices sync their data? and Why won't my Fitbit device sync? ( I apologise if you have seen these before) You do not mention the make or model of phone you are using, most phones play well with Fitbit but some need care Fitbit-compatible devices explains. In addition, you should ensure all the permissions are allowed in the Fitbit app on your phone and that any battery-saving function on your phone is disabled for the Fitbit app. This last is because some phones treat the app as non-essential and close it down to preserve battery power.
If you continue to have problems you should talk to "Customer Support" here, use the chat facility or phone for prompt advice.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.