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Haven't received replacement for Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2023 08:33 - last edited on ‎08-20-2023 11:31 by Fitbit Moderator

‎08-14-2023 08:33 - last edited on ‎08-20-2023 11:31 by Fitbit Moderator

I sent my fitbit sense back on the 4th August 

They received it on 8th August 

Received an email asking for my name and address on the 11th August and received nothing since. I need some information from them to say when they will be sending my replacement back to me


Moderator Edit: Clarified subject

Best Answer
24 REPLIES 24

‎08-23-2023 02:54

In response to Helganator

‎08-23-2023 02:54

I feel your pain as I was in the same boat as you, came on the community site and things started to get moving thanks to lizzy the moderator for fitbit 

Best Answer

‎08-25-2023 11:46

In response to Gillian4019

‎08-25-2023 11:46

Hi there, @Gillian4019. @Helganator Welcome on board.

@Gillian4019 Thanks for your kindness. I'm happy to hear that you got your replacement and I'm sure you'll crush many goals with it. Have a great weekend ahead!

@Helganator I'm sorry for the inconvenience you've experienced, and thanks for the information provided. I went ahead to check your details and it seems our team has already sent you an email with more information. Please make sure to check your spam or junk folders, and reply back to them if you have any questions about your replacement.

Best Answer

‎08-25-2023 12:57

In response to LizzyFitbit

‎08-25-2023 12:57

The morning after I posted on here I got an email! Still haven’t gotten a shipping notification, they said to wait 5-6 days. 

Thanks for checking on it!

 

Best Answer

‎08-25-2023 13:01

In response to Helganator

‎08-25-2023 13:01

Hope you get it sorted soon 

Best Answer

‎08-27-2023 13:49

In response to Gillian4019

‎08-27-2023 13:49

Hi there, @Helganator and @Gillian4019.

You're welcome, thanks to both of you for keeping me posted. I'm sure our team is working on your orders, so please wait as you'll receive an email once they ship. If you have any questions about your order, you can always reply back to our Support team to receive more information.

Best Answer