My senses shows my heart rate over 130 and I’m just sitting still. I’ve reset and I’ve turned off the sense and nothing works. There was 1 day I didn’t wear the sense, but the day before it worked great. But not right now, I’m getting really upset with the Fitbit. I bought the sense to keep track of my heart rate since I had heart surgery.
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First welcome to the Fitbit community.
Second, I gotta ask but did you manually check your own pulse to see if you were or weren't at 130 BPM? You don't even need to do a count over 60 seconds or do a 15 second count and multiple. If you can feel your plus (chest or wrist) there are BPM sites you can just tap on your phone screen and it'll give you a number in several to taps. But at that fast a rate, even without counting, you can just feel if it's fast.
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
It's interesting because most of the heart rate monitoring issues people have is that it reads too low. It's known to have a delay in showing heart rate changes and during exercises it can fail to read someone's max. Updates have made it a little better but it's still not considered one of the better devices for heart rate monitoring.
I would make sure the contact are is nice a clean and it's on snug but comfortably. If you're within your return period and it doesn't seem reliable, exchange it for a different device. If you stay with Fitbit, I believe the lower models like the Charge and Luxe do better. Look up the YouTube channel The Quantified Scientist who does objective testing on fitness trackers and smartwatches.
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