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Help Needed: Fitbit Sense Stuck on Logo After Software Update!

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Hello,
 
I'm reaching out here in desperation after encountering a serious issue with my Fitbit Sense. Everything was running smoothly until I decided to update the software yesterday. The update seemed to go fine; I even got the reassuring big blue tick mark on the watch indicating completion. But here's the kicker: after restarting, my Fitbit Sense is now endlessly stuck on the Fitbit logo loop.

It goes like this: the watch starts up, displays the logo, then promptly restarts. And it keeps doing this ad infinitum. It's essentially rendered my Fitbit Sense unusable. I've tried all the usual troubleshooting steps - hard resets, scouring forums for solutions - but nothing seems to work. Each time the tracker finishes updating, it's back to the frustrating logo loop until the battery eventually runs out.

This isn't my first rodeo with Fitbit issues; in fact, it's my third, and I've noticed a recurring theme: software glitches. It's disheartening to see multiple users encountering similar problems, and I can't help but feel this is another software snafu.

If anyone has encountered this issue or knows of a workaround, I'd be incredibly grateful for your help. And Fitbit, if you're listening, please lend a hand. It's disheartening to invest in a product only to be thwarted by software hiccups.

Thanks in advance for any assistance you can provide.
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2 REPLIES 2

Had same problem 2 days ago plus rapid battery drainage.  Fitbit Sense battery went completely dead, recharged Sense and used yesterday, still had high battery drainage, recharged last night, checked battery percentage this morning and had normal battery charge.  Had prior problem similar high battery drain etc. after a software update.

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I'm in the endless loop too. It was not wet, dropped or another weird mishap. I was wearing it. Tried to start an exercise and it wouldn't take it. I restarted the watch and now I have the logo loop. 

As of this writing FitBit has a BIG RED BANNER about the "extremely high volume of calls/support requests." Lets hope this gets fixed. This device is too expensive to replace.

K

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