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Sense battery draining quickly

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‎05-28-2024 09:32 - last edited on ‎05-28-2024 11:55 by Fitbit Moderator

‎05-28-2024 09:32 - last edited on ‎05-28-2024 11:55 by Fitbit Moderator

My third Fitbit Sense watch died in less than 3 years!  I am extremely disappointed in the device, to say the least.  What life span have others experienced with the Sense watch?

Moderator Edit: Clarified subject

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‎05-28-2024 11:59

‎05-28-2024 11:59

Hi there, @KnitMaven. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that the battery of your Sense is draining quickly. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Maria | Community Moderator, Fitbit


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‎05-29-2024 13:03

In response to MarreFitbit

‎05-29-2024 13:03

Your response is grossly in error.  FYI, I contacted Support because my Sense Watch will not charge, even after following all of the instructions to clean with alcohol/dry with soft cloth, etc.  I tried in 2 different chargers, 3 different adapters, 3 different electrical outlets.  Support Agent confirmed watch is basically dead.This is my third Sense device in approximately 3 years.  I have every right to ask the FitBit Community for feedback on device life experienced by others.   I am seriously considering purchasing a competitor's device.
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