Help hotline

[195635]

Is anyone manning the help hotline. I can’t get anyone to answer it.

[Odyssey13]

Hi @195635  the chat line is open when they have staff to be there. What's going on?

[195635]

Hi, when and how do I get help?

[Odyssey13]

The more we know of your issue @195635  the better to point you to the right direction. Tell us more so we might be better able to help you.

[195635]

I cannot get my sense controls to sync with my iPhone 11

[Rich_Laue]

Sense controls do nit sync. 

First step is to pair the controls to the phone. 

Open the phones Bluetooth screen. 

On the Sense, swipe to settings - tap and swipe up to Vibration and Audio - tap. 

Swipe up to Sense Controls and turn on. 

Controls will now be in pairing mode, and in a few seconds, with a refresh it or search on the phone, the controls should show as an available device. Tap and confirm. 

You should now be setup. 

[195635]

Did this about 30 times . The regular Fitbit with steps etc is synced , the sense controls will not sync.

[Rich_Laue]

When saying the sense controls will not sync, are you referring to the pairing to the phone? 

Or do you mean that you can pair the Sense controls, but they are not able to accept a call. 

If you are referring to pairing the controls to the phone. At what step does the failure occur and do you get an error message? 

If you can not answer a call, do you get the option on the Sense to answer the call? 

There isn't anything to sync when it comes to the Sense controls. 

[195635]

My iPhone 11 has two settings(parings?) on Bluetooth ,sense , and sense controls. My watch has a setting which is called sense controls. It says allow for phone pairing.
When I touch the button on the watch a blue line revolves around an x and it says waiting to pair. It just does not pair.
My phone setting when I touch pair usually takes a few seconds and says connected, while the sense continues to say, “ waiting to pair”.

[Rich_Laue]

When the watch says waiting to pair. 

Tap the sense controls on the phones Bluetooth sceeen. 

The two devices should pair or a number should pop up on both the tracker and phone

[195635]

I have done this on every occasion ( at least 30 times) the number came up only once. The pairing did not last more than a few hours.
I have not got the number to come up again after that.