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Sense - not charging due to a damaged cable pin.

13 hours ago - last edited 10 hours ago by Fitbit Moderator

13 hours ago - last edited 10 hours ago by Fitbit Moderator

I went somewhere with my watch but forgot the charger. It was out of battery for approx 5 days and when I came back i immediately plugged it it. 1 pin in more down than the others but it will taketime for the replacement to come. I pressed on the button for 20 to 30 seconds and nothing happeed. No logo nothing. Even after leaving it for 3 hours it isn't working. Please help. Thankyou 

Moderator Edit: Clarified subject

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4 hours ago

4 hours ago

Hi @Juufiitrnbcte, welcome to the community 

Thank you for letting me know about the issue with your Sense charging cable that has a sunken pin. Let me help!

I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help.

This form is only meant for you to use. Click here to get access to it.

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