Hourly Activity data won't update correctly on Sense

[Laszlo52]

Completely incomprehensible, bad display is the hourly activity indicator. I can see that I had 3 hours of activity, but not how many hours I might have missed.

For example, this is good. I see everything exactly here.

Moderator Edit: Clarified subject

[Laszlo52]

Congratulations to Fitbit on the new firmware update. The error persists.

[slbert]

I was disappointed to see that they hadn't fixed it. I thought for sure since it affected both the Versa 3 and Sense that it would be done with the patch.

[Laszlo52]

Unfortunately, their development team is very bad, the mobile app is also full of bugs. Maybe Google will change that, but approval of the acquisition has also been delayed.

[Dearaewi]

Glad to see it's not just me.  I'll keep an eye on the board to see if anything is done.  

Like others, have tried all the suggested fixes to no avail.

[Laszlo52]

I also sent the bug to Fitbit Support. Their response was quick: "Attention: Email support not available" 😞 I posted it on the Fitbit facebook site. If they don’t deal with it there, I’ll expose it to Twitter as well.

[Laszlo52]

Fitbit answer: We're sorry to see this and we totally understand how you feel about this. We’ve checked this with our team and found out that this is an ongoing issue that the Fitbit team is currently working on a solution. Thanks for your patience while we work to get you back on track the soonest.

[slbert]

Well good to see that at least they (say) that they are working on it. When I contacted support on Twitter, they wanted to open a case for me. I told them a couple of times that it wasn't just me that had the issue and that the Versa 3 was also affected by it. I finally told them to forget it. Seems that they really weren't thoroughly reading my messages.

[LizzyFitbit]

Hi everyone. It's good to see you participating in the forums.

Thanks for your continued reports and for the troubleshooting steps tried on your own. I'm sorry for the inconvenience this issue has caused you. As some of you were told, our team is working hard on this situation to bring a solution to all our affected members. They've also been informed of the impact this has caused you so be sure that your feedback hasn't gone unnoticed.

[SunsetRunner]

I have this issue as well and it is irritating! I hope they fix it soon!

[Gabbard92]

Looks like this is a long standing bug.  Any word when Fitbit will fix this.  it is annoying.  I surely won't be recommending the Fitbit Sense to any of my friends anytime soon.

[82Kmara]

I'm on my second Versa 3 in two weeks, thinking this was just a glitchy device. Nope. Every morning I have to shut down and restart in order to start the Hourly Activity widget at zero hours again. This is the most $$ Fitbit I've invested in (since 2014!) and I'm sorely disappointed. ECD ON A FIX?!?!?

[Gabbard92]

It has been over two months since this issue was acknowledged.  Are there any updates?  Is this going to be fixed anytime soon?

[Laszlo52]

I understand Fitbit. There are so many flaws in Fitbit Sense (and mobil app), including a lot of serious ones, that they don’t have time to fix it. Fitbit Sense Firmware (and mobil app) is still in alpha or beta. We are beta testers ...