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How can I request a replacement?

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‎02-15-2024 04:20

‎02-15-2024 04:20

Does anyone know how to reach a support representative to file a replacement request? 
My Sense has auto switch off 2 days in a roll without being possible to do even the factory reset...
I have talked with support through chat until yesterday, and now it seems the chat figure is not longer possible so I wonder how I can request a replacement cause it is still less than 1 year old and is not possible to make it work.

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‎02-15-2024 06:46

‎02-15-2024 06:46

Hi, welcome to the Fitbit Community forums, @patrixalfa.

Thank you for sharing all these details about the inconvenience you've been having with your Sense and for confirming that you already tried a few troubleshooting steps.

I've been informed that support is handling your case following all the needed processes to give a suitable resolution for you. Please keep an open conversation to get the situation resolved even sooner. 

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