How do I delete the Wallet app on Sense?

[MickeyK83]

As I am unable to use the wallet, I would like to be able to delet it from my watch. However currently it is not possible

Moderator Edit: Clarified subject

[ConnieL429]

Is there a question in there? The wallet is not one of the apps. It's actually part of the Fitbit OS so you can't delete it.

[MickeyK83]

Then maybe the whole OS needs an upgrade. It's a bit like the old internet
explorer-it was there with windows whether you like it or not.
Wallet is very limited. I am not opening another bank account just to be
able to use it.
So my suggestion would be to broaden the compatibility with financial
services or out with it

[ConnieL429]

Well I can't disagree with you there. My bank just happen to be available however if it wasn't, I wouldn't want it there either.  It would probably be easier for them to find a way to allow you to hide it than to add banks though they sure seem to take their time about it.  As much as I like Fitbit, they ALWAYS seem to half-**ahem** things.  Apple can certainly be annoying, not to mention expensive but at least when they implement a feature, they get it exactly right.

[LizzyFitbit]

Hi @MickeyK83, welcome to the forums. @ConnieL429, it's good to see you here and thanks for your help.

Thanks for your through feedback about the apps available for your Sense. I understand how useful it'd be to delete the Wallet or any other app made by Fitbit that you don't want to use on your watch, I'm sorry for this inconvenience. As you may know, our team continues working on this watch and the features included to improve your experience with them based on our members feedback. For this reason I'd recommend to post this idea in the Feature Suggestions board so our members can vote for it and the development team can take it into consideration to implement it in the future.

I'll be around if you have another question.

[NotInParis]

So, get rid of it, OK?   I hate seeing the set up wallet notification on my screen when I want to see my data. I will never use the wallet and want to delete the notification. 

[LizzyFitbit]

@NotInParis Welcome on board.

Thanks for joining this thread. Let me share that currently it's not possible to delete the Wallet app or notifications from your Sense. I understand how frustrating this can be and I'm sorry for this inconvenience. We're constantly working to improve our devices and the input we receive from our members is a big part of the process. Your feedback is appreciated and it won't be taken for granted.

If you haven't done so, I'd encourage you to vote for the following ideas:

• Stop Wallet setup notifications
• Make the Wallet app removable on all Fitbit devices

Our developers often review the Feature Suggestions board to take our members ideas into consideration for new updates and product development, and I'm sure yours will get their attention. To learn more about this board, see our FAQs.

Hope this helps.

[niclab]

Uhg, every 3rd time I look at my new Sense it asks me to update my wallet, interrupting my effort to find my steps or other health information. I will NEVER use the feature, and it serves only to diminish my experience with my new Sense. I am very disappointed to learn that Fitbit gives user no option for removal.

[LizzyFitbit]

Hi there, @niclab.

Thanks for joining this thread and sharing your feedback about this app. I see where you're coming from about getting those notifications and I'm sorry you're having this experience. Every feedback shared in the forums never goes unnoticed as it helps us to improve our devices and services. Your comments are truly appreciated and please know they won't be taken for granted.

If you haven't done so, my best advice is to support the ideas shared in my post by adding your vote. The more votes an idea receives, the better chance it has of getting the attention of the developers.

See you around.

[not.a.fan]

The wallet app is why I getting rid of fitbit.

[LizzyFitbit]

Welcome to the forums, @not.a.fan.

Thanks for joining this thread and taking the time to share your feedback about this situation. I understand how you're feeling about not being able to delete the Wallet app and its set up notifications. Every comment shared in the forums is always provided to our team so they can evaluate and improve our products, features and services. Your feedback won't be the exception, and you're always welcome back to the Fitbit family if you change of mind.

See you around.

[durtle4]

Dump Wallet, for a $350 device this is entirely unacceptable! 

[Rich_Laue]

While the wallet can not be removed, it is easy to remove the double tap quick start icon through settings - shortcuts. 

[322649HNV]

Thank you!!

Yes, this is the solution that Fitbit support should be giving everyone.

Every time I look at my Sense, it is prompting me to setup Wallet.

In the Sense go to Settings > scroll down to the 5th section "Shortcuts" > scroll down to the 2nd section "Select shortcut" > select "Press and Hold" > change this from FitBit Pay to anything else. I changed it to Today so I can instantly view my steps for the day.

Thank you again.

[322649HNV]

Every time I look at my Sense, it is prompting me to setup Wallet.

In the Sense go to Settings > scroll down to the 5th section "Shortcuts" > scroll down to the 2nd section "Select shortcut" > select "Press and Hold" > change this from FitBit Pay to anything else. I changed it to Today so I can instantly view my steps for the day.

[MorfO]

This is another appalling impost on customers from a tech company. I am having my peace of mind and privacy invaded by repeated, unwanted and unwelcome prompting to set up Wallet. It is offensive. No I will not setup any cards with Fitbit Wallet, especially due to the unwanted prompts to do so. I brought a watch, Fitbit didn't buy me, so why are they acting like I and the watch I have paid for, are their property? Having MY watch act how THEY want it to? Wallet IS an app, I don't care if Fitbit baked it into their OS as bloatware, like MS does with Cortana etc etc on Windows, it is an app to anyone with any software design experience, it is not an essential part of the operating system, and we have every right to expect an option to delete it totally. 

[JoeThib]

We then stop if from asking me to set it up