How do I download and install clock faces on the Sense?

[Topher50]

How do I download and apply "up to five" clock face options to my new Sense, please and thank you?

I need an old-school clock face with a second hand as one of my options - for when I take vital signs on patients🙃

Moderator Edit: Clarified subject

[Mont-Sly · Accepted solution]

Within the Fitbit App, go to your account by pressing on your image (top left hand corner).  Once there select the "Sense" image.  You will see an option for Clock Faces.  You will first be brought to a screen that shows "My Clock Faces".  That's were your "up to Five" clock faces show.  You can tap on those individually and remove them if you want.  At the top of the screen, you can select "All Clocks".  There you will be able to choose from a multitude of clock faces, including many analog choses.  (There are many free ones, and there are others were you have to pay a nominal fee).

Hope this helps.

[Topher50]

You.Are.Outstanding.!
(And most kind. I appreciate you.)

[Mont-Sly]

I'm glad I could help.

Happy New Year, and welcome to the Fitbit community.

[Trismegistus]

But when I do those steps all I get is a blank screen -- nothing.

[Mont-Sly]

Can you clarify please.  So, do you get to "Clock Faces" under your account, within "Sense"?  When you press "Clock Faces" you get a blank screen? I assume your sense has been synced.  

[Trismegistus]

Yes. Brand new Sense. Synchronized. I press "today" followed by my avatar and then the "sense" icon and I get a blank page. It worked yesterday.

[Mont-Sly]

Under "Sense" does it also say "Connected"?  I apologize but I don't know why it's not working.  Unless someone else has a solution for you, you may have to contact support...

[Topher50]

I hate to continue to bother you...
2 Questions, please -
1. Is there a Fitbit Sense Manual that I can download and print?
2. I want my clock face/screen on 24/7, even if I have to charge more
often. How do I make it stay visible at all times, please and thank you?

[SunsetRunner]

https://help.fitbit.com/manuals/manual_sense_en_US.pdf

[Trismegistus]

Just as an update: Actually as it turns out, it was an easy fix. Simply restart the app and the Sense.Thanks to those who tried to help.

Thomas
tlbouv_22@verizon.net

[WilsonFitbit]

Hi everyone. @Topher50 Welcome to the Community Forums! @Mont-Sly I appreciate your input! 

For the second question you asked, on the manual on page 25 and 26, you will find more information about how to adjust always-on display. 

@Trismegistus Thank you for the troubleshooting steps you've followed and I am glad to know that the difficulty is now fixed. 

See you around!