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How do I repair the Sense cracked screen?

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‎05-05-2021 09:23 - last edited on ‎05-17-2021 14:01 by Fitbit Moderator

‎05-05-2021 09:23 - last edited on ‎05-17-2021 14:01 by Fitbit Moderator

Has anyone ever managed to get a cracked screen fixed at a reasonable cost? It seems really harsh to have to repurchase a new watch having spent c €350.00 for a watch now rendered useless by letting it fall 😞

 

Moderator Edit: Clarified subject

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‎05-17-2021 14:09

‎05-17-2021 14:09

Hi @AtlanticWay. Welcome to the Community Forums.

 

Thanks for brining this to our attention and I'm sorry about about the cracked screen of your Sense. Let me explain that Fitbit doesn't have a physical store or place where you can take your watch to repair it. I see your point of view about not being able to use your watch and while our warranty doesn't cover accidental damages, I'd recommend getting in touch with our Support team so they can look into your details and help you with this matter. Please click here to get connected with them via chat or phone.

 

Have a good day.

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