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Sense not showing step count

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‎05-17-2021 09:59 - last edited on ‎05-22-2021 10:17 by Fitbit Moderator

‎05-17-2021 09:59 - last edited on ‎05-22-2021 10:17 by Fitbit Moderator

My Sense is counting my steps as they show up in the app but they are not showing up on any clock face. They all say 0 steps. Any suggestions to solve this? I've tried resetting the Sense. Thanks. 

 

 

 

Moderator edit: subject for clarity

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‎05-17-2021 14:03

‎05-17-2021 14:03

It sounds like you have tried multiple clock faces.  If you haven't yet, I suggest trying one "by Fitbit" to see if that works.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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