help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I request a refund for my Sense?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2021 00:04 - last edited on ‎10-08-2021 15:37 by Fitbit Moderator

‎10-04-2021 00:04 - last edited on ‎10-08-2021 15:37 by Fitbit Moderator

Previously I had a Fitbit verse for about 4 years.  NEVER any problems with it at all. 

In May I upgraded to a sense (costing me over $400).  I chose the Fitbit over an apple because apparently the battery is meant to last 6 days. but I’ve had nothing but problems with it.  The battery only lasts 2 days max now and the charging station has always been super sensitive and now it’s not charging at all.


Can’t talk to an actual person from fitbit either. 

I’m  over it and want a refund so I can go a buy an apple Smart watch.

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-04-2021 00:26

‎10-04-2021 00:26

If you bought it direct from Fitbit then I'm afraid their warranty terms only allow for a replacement and not a refund (unless it's less then 45 days since you bought it). See full terms via the link at the bottom of this page.

 

If you bought it elsewhere you could ask the retailer if they still accept returns for a refund.

 

As customer support do not monitor these forums you'll need to contact them via contact.fitbit.com This should offer telephone support as well as web chat. What problem did you have trying to speak to someone?

 

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎10-04-2021 00:26

‎10-04-2021 00:26

If you bought it direct from Fitbit then I'm afraid their warranty terms only allow for a replacement and not a refund (unless it's less then 45 days since you bought it). See full terms via the link at the bottom of this page.

 

If you bought it elsewhere you could ask the retailer if they still accept returns for a refund.

 

As customer support do not monitor these forums you'll need to contact them via contact.fitbit.com This should offer telephone support as well as web chat. What problem did you have trying to speak to someone?

 

Best Answer
0 Votes