How do I unlock my Sense with my phone?

[numbat15]

My Fitbit Sense tells me i have to "Unlock with your phone'.  How do I do that?

Moderator Edit: Clarified subject

[SteveH · Accepted solution]

[Sophea]

Hi Steve I had the same problem but still can’t unlock my watch I can’t find device image. Can you help please?

[SteveH]

@Sophea if it's not showing in your list of devices it means that it's no longer connected to your account and this unlock process won't work. I suggest contacting customer support via contact.fitbit.com who will need to walk you through a factory reset procedure.

[Sophea]

Thank you Steve, will try