How do I unlock my Sense?

[EggsBacon]

I can’t figure out how to reset or open 

Help

Moderator Edit: Clarified subject

[JohnnyRow]

From How do I use the device lock on my Fitbit device? 

[qllm]

Not paired with my phone so how do I unlock it going to take it to best buy and see if they can help me 

[EstuardoFitbit]

Hi @qllm, welcome to the community. 

Thanks for letting us know your device is not paired to your Fitbit account anymore. 

Removing the device from the account is something we only recommend in some specific cases. By doing so you might not be able to re-pair the device. With this fact in mind, I'll recommend to get in touch with the customer support team as soon as possible, so they can provide you with the next steps.

[qllm]

They said there is nothing they can do a number pad comes up but I do not know what the code is 

[MarreFitbit · Accepted solution]

@qllm Thanks for getting back and the additional information. 

Since your Sense is no longer paired to your phone, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 
           
           

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

If the above doesn't work, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again