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How log does it take to get a replacement?

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‎02-17-2021 13:10 - last edited on ‎02-18-2021 13:58 by Fitbit Moderator

‎02-17-2021 13:10 - last edited on ‎02-18-2021 13:58 by Fitbit Moderator

I’m wondering if anyone knows how long it takes to get a replacement. I returned my new Fitbit sense on the 8th of February, they got it on the ninth, how long does it usually take to get a replacement.

 

Moderator Edit: Clarified subject

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‎02-17-2021 13:15

‎02-17-2021 13:15

Hi @Jandihinch  time on replacements seems to vary and right now the weather is impacting things across the country. When you return a device, it first has to be logged into the warehouse and then it gets checked over to be sure all the components are there, as well as the proper return authorization. 

Stepping in the U.S.A. since September 2013. Android 14

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1 REPLY 1

‎02-17-2021 13:15

‎02-17-2021 13:15

Hi @Jandihinch  time on replacements seems to vary and right now the weather is impacting things across the country. When you return a device, it first has to be logged into the warehouse and then it gets checked over to be sure all the components are there, as well as the proper return authorization. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer