I can’t charge my Fitbit Sense

[Sandisner]

I’m having issues charging my Fitbit sense. I cleaned the back of the Fitbit and the charger, but still unable to charge. I have been having this issue on and off since I bought it in December, but it has been three days now trying to charge the Fitbit and no success.

HELP!!!

Thank you!

[dclarkb]

I've had my Sense since March 2021. In March this year, my Sense wasn't charging, and upon close inspection I noticed that the magnetic charger pad was missing one of the small gold pins that connect with the watch itself. I ended up buying a pair of new Sense chargers on Amazon for about 12 dollars.  Charges OK now...

[Guy_]

Hi @Sandisner  - sometimes the contacts on the back of the watch collect debris and need special cleaning or the charge cable is broken, see all tips abd instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[CRSTep]

Same issue since I bought it ,more than 6 months!

[Guy_]

Hi @CRSTep as it is under warranty you can get a new charge cable from them or buy one online.