I cannot manage apps or clock faces on the mobile app.

[JimBoJames]

I have been trying to find a solution all over for the past few hours with no success. I should have WiFi enabled both on my phone and the watch, yet whenever I try to manage my apps or clockfaces from the Smart Phone app it comes up with "Oops, looks like there's no internet connection" I keep continually putting in my WiFi password only for it to be forgotten the next second, restarting or factory resetting the watch has not helped whatsoever, what can I do to fixt this annoying issue? 

[Guy_]

Firstly, the watch does not need a wifi connection when you manage the clocks and apps from the the Fitbit App on your phone.

Secondly, if you have security software or are using a VPN for your connection on the phone the Fitbit App may not work with it.

The communication between watch and phone is via Bluetooth.

[JimBoJames]

I've already seen this solution on another fourm post and it hasn't helped. I uninstalled Bitdefender, my antivirus/VPN and the issue still persisted.

[Guy_]

Are you sure you removed all the blocking software from your phone and restarted it.

Of course you need to check the path of internet, whether it's through WiFi or data. Try stopping WiFi on the phone in case your router has filters or VPN (not only your phone), that may be blocking you.

[Rich_Laue]

My suggestion would be to remove the fitbit app and install a fresh copy. 

Your error is not about the tracker not having Internet, but that the fitbit app on the phone can not get an Internet connection. 

The other possibility is that the phones Internet goes through a VPN.